Site Manager

Nogales

Mission/Purpose of the Job

Site/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost, delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs.

Scope of the job

• The role leads the operation team and is based within a Service Technology Centre. It may involve regular travel to customer sites within a region and the occasional global travel when required for management reporting.
• This role requires daily interaction with all levels of the organization, in both written and verbal formats.
• The Operations Manager role requires extensive planning, priority setting, coordinating of work and competing priorities. The incumbent must be able to balance all these items at any given time.
• This position manages an annual budget. Previous experience with managing operational/departmental budget/revenue targets is a must.
• Depending on the size of the STC site, this role will have between 5 and 15 direct reports and may have overall management responsibility of a site ranging from 15 to 150 employees.

Main Responsibilities

• Oversees the Services business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global STC services strategies and provide monthly reports.
• Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventory.
• Manages and drives all customer issues to closure or initiates support when required.
• Manages and develops the service team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily work load, dealing with day to day employee issues, and interface with the service team leaders.
• Oversees operational expense budgets within agreed upon targets. Evaluates assigned staff skills, develops and deploys employee development programs.
• Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff.
• Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.
• Interfaces with appropriate STC personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues.
• Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop.
• Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.
• Develops and implement adequate and visible measures that are linked to continuous improvement.
• Champion VTPS guidelines and principles.

Skills / Knowledge / Experience

• A university degree/HND level qualification (or local equivalent) in an engineering discipline or business.
• Minimum of 5 years of experience in technical product Manufacturing/Re-Manufacturing Operations/Management
• Strong communication skills, organisational awareness and impact and influencing skills area prerequisite.
• Proven experience of change management, teamwork, active listening, communication, collaboration and empathy essential. Resource management and development desirable.
• Understanding of basic manufacturing financial concepts (i.e. Efficiency and Overhead Variance, etc.)
• Knowledge of vacuum technology and service experience is highly desirable.
• Accuracy and attention to detail is a must.
• Proficient in Microsoft Office suite, orientation in modern IT structures and processes. SAP, MS Project highly desirable.

Wellbeing

We have a number of services and programmes to help you be the best you can be. Opt into a choice of two medical and prescription drug benefit plans. Dental plan covering two preventative cleanings per year at 100%. Life and Accidental Death & Dismemberment Insurance. Vision coverage. Disability benefits. Tax- advantaged accounts - benefit from Health Care Flexible Spending Account (FSA), Health Savings Account (HSA), and more. 401k with company match. Paid vacation, paid floating holidays, paid standard holidays. Tuition reimbursement plan. Training and development. Parental leave.

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